Management consulting firm wants to upgrade the influence and customer service skills of their associates.
Sales Training Needs Assessment
Communication and conflict issues were identified internally between departments resulting in productivity declining and missed deadlines. This had a negative effect on customer service and detracted from the ability to sell more to existing clients. It became apparent to management that all associates needed a core set of customer service and influence skills.
Sales Training Solution
Peak Selling designed a workshop that combined our Customer Service and Support and Influence Skills Workshops. Participants learned to improve their communication and influence skills to enable them to build trust-based relationships, with both clients externally and colleagues internally.