Customer Retention and Recovery Coaching Kit
Plan your next sales meeting using our online do-it-yourself Customer Retention and Recovery Coaching Kit. This kit includes everything a sales manager needs to conduct a skills clinic for the entire sales team on customer and product retention. The duration of this session is 2 hours, which can be split into two or three shorter sessions if desired. Each kit costs only $375 each and is designed to give you all the tools needed to run a 2 hour training session with your sales team.
How can this help your sales team? The skills taught will improve the ability of the salespeople to improve customer and product retention, including how to save a wounded customer from leaving. The salespeople will learn practical tips and suggestions on customer satisfaction, loyalty, and retention. Instructions are included on how to lead a role play activity designed to help everyone practice and receive feedback on a real life situation. The following topics are included:
-The three zones of customer satisfaction
-Questions to ask to measure each customer's satisfaction level
-Five tips on building customer loyalty and retention
-Application and role play activity to a real life customer situation
-How to recover lost customers and prevent wounded customers from leaving
The Coaching Kits are designed to benefit all levels of sales experience. As the facilitator, you have the opportunity to customize the activities and discussions so that they fit the experience and skill level of your sales team. Digital access allows you to print exactly the number of handouts you need so you buy one kit for your entire sales team for each subject you want to teach. Each kit focuses on a particular sales skill and includes:
Participant Handouts - The Customer Retention and Recovery Handout includes key teaching material, plus planning pages for exercises. Customer Retention Sample Handout
Video - The Customer Retention and Recovery Video includes two to three short teaching segments by a Peak Selling instructor so you don't have to lecture if you don't want to. Customer Retention Sample Video
Manager’s Notes - providing step by step guidance on how to run the meeting and activities. Customer Retention Sample Manager's Notes
Teaching Tips Handout - provides practical advice on how salespeople learn best.
To learn more visit the following pages:
Coaching Kits for Sales Managers Customer Retention and Recovery Coaching Kit